Faq

You can join online at https://activefitnessmedowie.com.au/join/ or in club during staffed hours:

• Mon, Tues & Wed = 8am – 8pm
• Thurs & Fri = 8am – 7pm
• Saturday = 9am – 2pm

Memberships are open to 14 years and up. 14–15-year-olds must be always accompanied by a Personal Trainer or parent/guardian over 18 years whilst training and/or in club.

Active Fitness has no lock in contracts however if you wish to cancel all we need it 2 weeks’ notice with one last payment.

Anywhere from 2 weeks up to 3 months. You cannot exceed 3 months in one calendar year. Upon returning from suspension a pro-rata fee will be charged.

Concessions covers a price for students (under 18s) and seniors (over 60). (Must show proof of appropriate ID)

Yes, A casual entry fee is $20 and can only be used during office hours.

• 17 years and above are welcome to have a casual entry (day pass). Photo ID must be shown.

• 14, 15 & 16 year olds cannot obtain a casual entry (day pass) if they are on their own unless they have a legal parent/guardian with them that is also a paying casual or member.

You can book and cancel classes via the MyClub Fitness app.

• Apple store APP Link: https://apps.apple.com/us/app/myclub-fitness/id1314239237?ls=1
• Google store APP Link: https://play.google.com/store/apps/details?id=com.ynet.myclub

If you fail to cancel a reservation and/or don’t make it to class (no show), we will charge an $8 no show fee and a late cancellation fee of $8 if you don’t cancel twelve (12) hours prior of class commencement time.

Group Fitness is very dynamic, so the timetable changes as seasons change and if group fitness instructors come and go. However, this disrupts the timetable at a bare minimum.

We can replace it at a cost to the member for the amount that was paid upon activation.

Yes, we can have a personal trainer take you through some simple exercises to get you started. A small fee will be charged.

PT sessions are booked with the PT direct. Active Fitness can supply this information.

Yes, we accept Fitness Passport.

There are two membership options available:

1. Fitness Passport (Gym Only): A one-off upfront access fob payment of $49 and a $79 Joining fee.
2. Fitness Passport with Group Fitness Classes: $9.95 per week (ongoing), plus a one-off $49 fee for your access fob and a $79 Joining fee.

Both options include 24/7 access for members aged 16 and over.

(Please ensure you provide valid proof of your Fitness Passport membership upon signing up).

To sign up all you need to do is to pop into the club during staffed hours.

Staffed Hours:

Monday, Tuesday & Wednesday = 8am – 8pm

Thursday & Friday =  8am – 7pm

Saturday = 9am – 2pm